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Operations Manager Job Description
Position Title: Operations Manager
Location: Vibrant Market, New Orleans, LA
Employment Type: Full-time
Company Overview
Vibrant Market is a one-stop shop for clean beauty and wellness, offering our clients the knowledge, products, and resources to inspire and assist them in becoming the most vibrant version of themselves—inside and out. We cater primarily to women aged 25-50 who are passionate about health and beauty, while also serving clients outside this demographic, including men, children, and women well into their golden years.
Our mission is rooted in efficacy, clean and high-quality ingredients, wellness, and elevated luxury. Each of these values drives our commitment to providing an exceptional, transformative experience for every client.
We are seeking a dynamic and results-driven Operations Manager to oversee the day-to-day operations of Vibrant Market, ensuring alignment with our mission, vision, and values. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational, leadership, and interpersonal skills while maintaining the high standards and attention to detail that our brand is known for.
Position Summary
The Operations Manager will play a critical role in ensuring the seamless operation of Vibrant Market’s retail store and spa. This dynamic position requires a motivated and detail-oriented individual with a passion for wellness, supplements, and clean beauty, combined with exceptional leadership and retail management skills.
You will lead by example, delivering outstanding customer experiences, driving sales, and maintaining operational excellence. If you are a proactive, organized, and inspiring leader with a "can-do" attitude, we’d love to have you join our team.
Key Responsibilities
Sales & Client Relations
- Serve as an inspiring leader and effective salesperson, supporting the team to meet and exceed sales targets.
- Address client or staff concerns with professionalism and resolve issues as they arise.
- Establish and maintain strong relationships with clients and local businesses for collaborations and events.
Leadership & Team Management
- Create monthly staff schedules and coordinate 1:1 meetings with the owner for team development.
- Plan and host monthly performance reviews.
- Plan and host quarterly team meetings.
- Organize brand and product training sessions for staff to stay up-to-date on inventory and trends.
- Lead and motivate the team to maintain high performance and uphold store values.
Operational Excellence
- Oversee inventory management, ensuring accurate tracking and proactive resolution of issues.
- Assist the owner in reordering inventory using Heartland reporting metrics.
- Ensure spa and store cleanliness is maintained, upholding established protocols.
- Conduct bi-annual full store inventories.
- Coordinate maintenance needs, such as A/C filter changes, cold plunge cleaning, and ordering store essentials.
- Knowledge of Heartland and Vagaro operating systems a plus - or ability to quickly learn.
Marketing & Events
- Create and manage social media content, email marketing campaigns, and in-store signage using tools like Canva, Klaviyo, and Shopify.
- Collaborate with the owner to plan and execute in-store events on a monthly basis.
- Collaborate with local businesses to plan and host pop-ups on a monthly basis.
- Update website graphics monthly or as needed based on promotions and new product launches.
- Ensure new product inventory is available for purchase online via Shopify.
Skills and Qualifications
- Proven retail management experience, with a track record of strong sales performance.
- Passionate and knowledgeable about wellness, supplements, and clean beauty.
- Proficient in tools like Shopify, Klaviyo, Vagaro, Heartland, and Canva, with the ability to learn new systems quickly.
- Exceptional organizational and problem-solving skills with an innovative and efficient mindset.
- Flexible schedule with reliable transportation and self-motivation to handle dynamic work demands.
- Positive leadership qualities that inspire and keep the team aligned with company goals.
What We Offer
- Competitive compensation and opportunities for professional growth.
- Salaried position with monthly performance based bonuses
- 2-week paid vacation
- A collaborative and supportive work environment aligned with a shared mission to inspire wellness and beauty.
- Discounts on products and services to support your personal wellness journey.
Join Vibrant Market and help us create transformative experiences for our clients, empowering them to live their most vibrant lives.
How to Apply
Submit your resume and cover letter to info@thevibrantmarket.com. We look forward to welcoming a passionate leader to our Vibrant Market family!